Shipping

Shipping rates are calculated at checkout based on the items in your order.

Questions about an order
Email winterparkcollectiblesonline@gmail.com with your order number, and we’ll help you.

Returns & Refunds

We want you to be happy with your purchase from Winter Park Collectibles. This policy applies to the 3D printed products sold on this website.

30-Day Returns

You may request a return within 30 days of delivery. To qualify for a return, the item must be unused and in its original condition.

To start a return, email winterparkcollectiblesonline@gmail.com with your order number and the item you wish to return. Please wait for return instructions before sending the item back.

Changed Your Mind

If you change your mind, you are responsible for return shipping. We will refund the item price after we receive and inspect the return. The original shipping charge is not refundable for a change-of-mind return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us at winterparkcollectiblesonline@gmail.com with your order number and photos of the item and packaging. We will work with you on a replacement or refund. If we ask you to return the item, we will cover the return shipping.

Refunds

Once we receive and inspect an eligible return, we will email you with the outcome. Approved refunds will be issued to the original payment method. Your payment provider may take additional time to post the refund.

If you have any questions about a return, contact winterparkcollectiblesonline@gmail.com.